Kinetek's comprehensive portfolio of support services is designed to help you resolve problems more quickly—or even prevent problems before they occur. Whether you want to upgrade your service or extend your technical support coverage, we offer highly skilled technicians who can provide remote or onsite support with a single point of contact.
Protect and extend the life of your software investment with unmatched support from Kinetek. With multiple support packages to choose from, Kinetek lets you select the right level of support that best fits your unique business needs.
Kinetek offers two levels of support:
- Standard support - This level of support provides all clients on a current maintenance agreement with technical assistance during normal business hours. Our support staff is trained to help you resolve all of your technical issues as quickly as possible.
- Premium support - Our premium support augments our standard support offerings by providing direct access to a dedicated consultant, additional points of contact and after hours assistance.
Kinetek's support services complement the support offered by software vendors. From simple "how to" questions to concerns about application performance, Kinetek provides support for your entire Deltek or IBM performance management solution, at a lower cost then our partners.
We additionally offer training to help you exploit the tools and processes we deliver to their fullest. Kinetek's training courses are offered both as a stand-alone and as components of our solutions offerings. Training services can be preformed on-site, remotely, or in-house at our new training facility.
Protect your investment, contact us today and let us help you diagnose and fix problems before they occur giving you peace of mind.